1. Scope of This Policy
This Privacy Policy applies to all visitors and users who interact with Seraphé through our official website, marketplace, blog articles, newsletter subscriptions, contact forms, product inquiries, promotional campaigns, giveaways, surveys, and applicable social media pages.
2. Information We Collect
Information You Provide:
You may voluntarily provide your full name, email address, phone number, delivery address, billing information, purchase history, and custom message contents when creating accounts, subscribing to news, or making marketplace orders.
Information Collected Automatically:
When accessing our platform, we automatically record device details, IP address, browser type, operating system, pages visited, time spent, referral sources, and cookie metrics to optimize overall user experience.
3. How We Use Your Information
We process data to operate our website, provide educational content, fulfill marketplace orders, arrange product deliveries, address customer support requests, deliver relevant marketing communications, detect platform fraud, and comply with legal obligations.
4. Marketplace Services
When making purchases through our curated marketplace, payment transactions are handled exclusively by verified third-party payment gateways. We never store complete debit or credit card details on our servers.
5. Educational Content Disclaimer
Articles, skincare tips, and fashion insights published on Seraphé are intended purely for educational purposes and do not constitute formal medical or dermatological advice. Always consult a qualified healthcare provider for specific medical conditions.
6. Marketing Communications
With your consent, we send newsletters, product launches, and promotional campaigns. You may opt out anytime using the "Unsubscribe" link present in every email footer.
8. User-Generated Content
Comments, reviews, and testimonials posted publicly on our site are visible to other visitors. Please refrain from posting sensitive personal data in public discussion sections.
10. Data Protection & Security
We enforce administrative, technical, and physical protocols to prevent unauthorized access, accidental loss, alteration, or disclosure of user records.
11. Data Retention
Records are retained only as long as necessary to provide services, fulfill order warranties, comply with tax/legal demands, and resolve operational disputes before being securely destroyed or anonymized.
12. Your Privacy Rights
Depending on jurisdiction, you maintain rights to access, correct, export, or request deletion of your stored personal information. Contact our privacy team to exercise these options.
13. Children's Privacy
Seraphé is intended for general audiences and does not knowingly harvest personal information from children under 13.
14. Third-Party Websites
Our site contains external links. Seraphé holds no responsibility over privacy practices or materials published on external domains.
15. International Visitors
If accessing Seraphé outside Nigeria, your records may be processed in Nigeria or partner countries under applicable compliance standard frameworks.
16. Compliance with Data Laws
We strictly adhere to relevant Nigerian data protection legislation (NDPA) along with international privacy governance standard principles.
17. Changes to This Policy
Revisions to this policy will be published here with an updated "Effective Date." Continued platform usage implies agreement with revised terms.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to our team:
Contact SupportYour Trust Matters. Thank you for choosing Seraphé Beauty.